Where Is My Package?
IntermediateTechnology
A customer confronts a delivery driver because the tracking app shows the wrong delivery status. Together they figure out where the parcel actually is.
L
LiW
WeiL
你好，我的快递App显示已经签收了，可是我根本没收到包裹。
nǐ hǎo, wǒ de kuàidì App xiǎnshì yǐjīng qiānshōu le, kěshì wǒ gēnběn méi shōudào bāoguǒ.
Hello, my delivery app shows it's already been signed for, but I haven't received the package at all.
W
不好意思，我帮您查一下，麻烦把单号给我看看。
bù hǎoyìsi, wǒ bāng nín chá yīxià, máfan bǎ dānhào gěi wǒ kànkan.
Sorry about that, let me check for you. Could you show me the tracking number?
L
在这儿，单号是顺丰1234567，App上写着今天下午两点就签收了。
zài zhèr, dānhào shì Shùnfēng yāo èr sān sì wǔ liù qī, App shàng xiězhe jīntiān xiàwǔ liǎng diǎn jiù qiānshōu le.
Here it is, the tracking number is SF 1234567. The app says it was signed for at two this afternoon.
W
奇怪，系统这边也显示是本人签收，会不会是别人帮您签了？
qíguài, xìtǒng zhèbiān yě xiǎnshì shì běnrén qiānshōu, huì bù huì shì biérén bāng nín qiān le?
That's strange, the system on my end also shows you signed for it personally. Could someone have signed for it on your behalf?
L
不可能吧，我一整天都在家，也没让别人帮我签。
bù kěnéng ba, wǒ yī zhěng tiān dōu zài jiā, yě méi ràng biérén bāng wǒ qiān.
That's not possible, I've been home all day and I didn't ask anyone to sign for me either.
W
那我看看物流详情，上面记着投递的地址和时间。
nà wǒ kànkan wùliú xiángqíng, shàngmiàn jìzhe tóudì de dìzhǐ hé shíjiān.
Then let me look at the shipping details; it records the delivery address and time.
L
麻烦你念一下地址，我看看是不是送错地方了。
máfan nǐ niàn yīxià dìzhǐ, wǒ kànkan shì bù shì sòng cuò dìfang le.
Could you read out the address? Let me see if it was delivered to the wrong place.
W
地址写的是幸福小区5号楼3单元801，是放到快递柜里了。
dìzhǐ xiě de shì Xìngfú xiǎoqū wǔ hào lóu sān dānyuán bā líng yāo, shì fàngdào kuàidì guì lǐ le.
The address written down is Xingfu Residential Compound, Building 5, Unit 3, Room 801, and it was placed in the parcel locker.
L
难怪！我住的是6号楼，肯定是把楼号看错了。
nánguài! wǒ zhù de shì liù hào lóu, kěndìng shì bǎ lóuhào kàn cuò le.
No wonder! I live in Building 6; you definitely misread the building number.
W
真是抱歉，是我的失误，您的包裹现在应该还在5号楼那个快递柜里。
zhēnshi bàoqiàn, shì wǒ de shīwù, nín de bāoguǒ xiànzài yīnggāi hái zài wǔ hào lóu nàge kuàidì guì lǐ.
I'm really sorry, it was my mistake. Your package should still be in that parcel locker at Building 5 right now.
L
那你把取件码发给我吧，我自己过去拿就行。
nà nǐ bǎ qǔjiànmǎ fā gěi wǒ ba, wǒ zìjǐ guòqù ná jiù xíng.
Then send me the pickup code, and I'll just go get it myself.
W
好的，取件码我马上短信发给您，再次为这次的失误向您道歉。
hǎo de, qǔjiànmǎ wǒ mǎshàng duǎnxìn fā gěi nín, zàicì wèi zhè cì de shīwù xiàng nín dàoqiàn.
Alright, I'll text you the pickup code right away, and again I apologize for this mistake.