The Air Conditioning Is Broken
IntermediateTravel
A hotel guest calls the front desk to report that the air conditioning in his room is not working and requests that someone come to repair it.
L
LiW
WeiL
您好,这里是前台,请问有什么可以帮您的吗?
nín hǎo, zhèlǐ shì qiántái, qǐngwèn yǒu shénme kěyǐ bāng nín de ma?
Hello, this is the front desk. How may I help you?
W
你好,我住在806房间,房间里的空调好像坏了。
nǐ hǎo, wǒ zhù zài bā líng liù fángjiān, fángjiān lǐ de kōngtiáo hǎoxiàng huài le.
Hello, I'm staying in room 806. The air conditioning in my room seems to be broken.
L
非常抱歉给您带来不便,请问空调是完全打不开,还是不制冷呢?
fēicháng bàoqiàn gěi nín dàilái búbiàn, qǐngwèn kōngtiáo shì wánquán dǎ bù kāi, háishì bú zhìlěng ne?
I'm very sorry for the inconvenience. May I ask, is the air conditioning completely unable to turn on, or is it just not cooling?
W
开是能开,但是吹出来的都是热风,一点儿都不凉。
kāi shì néng kāi, dànshì chuī chūlái de dōu shì rèfēng, yìdiǎnr dōu bù liáng.
It does turn on, but the air blowing out is all hot air, not cool at all.
L
我明白了。请问您有没有试过把温度调低,再重新开一次呢?
wǒ míngbái le. qǐngwèn nín yǒu méiyǒu shìguò bǎ wēndù tiáodī, zài chóngxīn kāi yí cì ne?
I see. May I ask, have you tried lowering the temperature and turning it on again?
W
我试过好几次了,可是一点用都没有,房间里还是很热。
wǒ shìguò hǎo jǐ cì le, kěshì yìdiǎn yòng dōu méiyǒu, fángjiān lǐ háishì hěn rè.
I've tried several times already, but it's completely useless—the room is still very hot.
L
那可能是空调本身出了问题,我马上安排维修师傅上去帮您看看。
nà kěnéng shì kōngtiáo běnshēn chū le wèntí, wǒ mǎshàng ānpái wéixiū shīfu shàngqù bāng nín kànkan.
Then it might be a problem with the air conditioner itself. I'll arrange for a repair technician to go up and take a look for you right away.
W
太好了,请问师傅大概什么时候能到?我现在正等着用呢。
tài hǎo le, qǐngwèn shīfu dàgài shénme shíhou néng dào? wǒ xiànzài zhèng děngzhe yòng ne.
Great. May I ask about when the technician can arrive? I'm waiting to use it right now.
L
师傅十分钟以内就能到,麻烦您在房间里稍等一下。
shīfu shí fēnzhōng yǐnèi jiù néng dào, máfan nín zài fángjiān lǐ shāo děng yíxià.
The technician can arrive within ten minutes. Please wait a moment in your room.
W
好的。如果一时半会儿修不好的话,能不能帮我换一间房?
hǎo de. rúguǒ yìshí bànhuìr xiū bù hǎo de huà, néng bù néng bāng wǒ huàn yì jiān fáng?
Okay. If it can't be fixed quickly, could you help me change to another room?
L
当然可以。要是实在修不好,我们一定免费给您换一间同类型的房间。
dāngrán kěyǐ. yàoshì shízài xiū bù hǎo, wǒmen yídìng miǎnfèi gěi nín huàn yì jiān tóng lèixíng de fángjiān.
Of course. If it really can't be fixed, we'll definitely change you to a room of the same type free of charge.
W
那太感谢你了,我就在房间里等师傅过来。
nà tài gǎnxiè nǐ le, wǒ jiù zài fángjiān lǐ děng shīfu guòlái.
Then thank you so much. I'll just wait in the room for the technician to come over.