Setting Up Work Email and Resetting a Password
IntermediateTechnology
A new employee asks the IT technician for help setting up her work email and resetting the forgotten password on her company laptop.
L
LiW
WeiL
你好，我是新来的员工，想请你帮我设置一下工作邮箱。
nǐ hǎo, wǒ shì xīn lái de yuángōng, xiǎng qǐng nǐ bāng wǒ shèzhì yíxià gōngzuò yóuxiāng.
Hello, I'm the new employee. I'd like to ask you to help me set up my work email.
W
没问题，欢迎加入公司。你先把笔记本电脑打开，我来看看。
méi wèntí, huānyíng jiārù gōngsī. nǐ xiān bǎ bǐjìběn diànnǎo dǎkāi, wǒ lái kànkan.
No problem, welcome to the company. First open your laptop and let me take a look.
L
麻烦你了，不过有个问题，我把开机密码忘了，登录不进去。
máfan nǐ le, búguò yǒu ge wèntí, wǒ bǎ kāijī mìmǎ wàng le, dēnglù bú jìnqù.
Thanks for the trouble, but there's a problem—I forgot the login password and can't get in.
W
别担心，密码可以重置。你能把员工工号告诉我吗？
bié dānxīn, mìmǎ kěyǐ chóngzhì. nǐ néng bǎ yuángōng gōnghào gàosu wǒ ma?
Don't worry, the password can be reset. Can you tell me your employee ID?
L
我的工号是零八五三二，这是我的入职资料。
wǒ de gōnghào shì líng bā wǔ sān èr, zhè shì wǒ de rùzhí zīliào.
My employee ID is 08532, and here are my onboarding documents.
W
好，我现在帮你重置密码。重置以后，你第一次登录得自己设一个新密码。
hǎo, wǒ xiànzài bāng nǐ chóngzhì mìmǎ. chóngzhì yǐhòu, nǐ dì yī cì dēnglù děi zìjǐ shè yí ge xīn mìmǎ.
Okay, I'll reset the password for you now. After it's reset, you'll need to set a new password yourself the first time you log in.
L
明白了。那新密码有什么要求吗？
míngbái le. nà xīn mìmǎ yǒu shénme yāoqiú ma?
Got it. Are there any requirements for the new password?
W
有，密码至少八位，还要包含大小写字母和数字，这样更安全。
yǒu, mìmǎ zhìshǎo bā wèi, hái yào bāohán dàxiǎoxiě zìmǔ hé shùzì, zhèyàng gèng ānquán.
Yes, the password must be at least eight characters and include uppercase and lowercase letters and numbers—that's more secure.
L
好，我设好了，现在能登录进去了。那邮箱怎么设置呢？
hǎo, wǒ shè hǎo le, xiànzài néng dēnglù jìnqù le. nà yóuxiāng zěnme shèzhì ne?
Okay, I've set it, and now I can log in. So how do I set up the email?
W
你打开邮箱软件，输入公司邮箱地址和刚才那个新密码就行了。
nǐ dǎkāi yóuxiāng ruǎnjiàn, shūrù gōngsī yóuxiāng dìzhǐ hé gāngcái nàge xīn mìmǎ jiù xíng le.
Open the email app, enter your company email address and the new password you just made, and you're all set.
L
登录成功了！邮件也能收到了，太感谢你了！
dēnglù chénggōng le! yóujiàn yě néng shōu dào le, tài gǎnxiè nǐ le!
Login successful! I can receive emails now too—thank you so much!
W
不客气。以后要是遇到什么技术问题，随时来找我。
bú kèqi. yǐhòu yàoshi yù dào shénme jìshù wèntí, suíshí lái zhǎo wǒ.
You're welcome. If you run into any technical problems in the future, feel free to come find me anytime.