Printer and Shared Drive Down Before a Presentation
IntermediateBusiness
A team member rushes to the IT help desk because the printer and shared drive have stopped working right before an important presentation. The IT support staff troubleshoots the issue.
L
LiW
WeiL
你好，我遇到麻烦了，打印机和共享盘突然都用不了了。
nǐ hǎo, wǒ yù dào máfan le, dǎyìnjī hé gòngxiǎngpán túrán dōu yòng bù liǎo le.
Hi, I've run into trouble—the printer and the shared drive suddenly both stopped working.
W
别着急，你先跟我说说具体是什么情况？
bié zháojí, nǐ xiān gēn wǒ shuōshuo jùtǐ shì shénme qíngkuàng?
Don't worry, first tell me exactly what's going on.
L
我半小时后就要做一个重要的演示，可文件全在共享盘上，现在根本打不开。
wǒ bàn xiǎoshí hòu jiù yào zuò yí gè zhòngyào de yǎnshì, kě wénjiàn quán zài gòngxiǎngpán shàng, xiànzài gēnběn dǎ bù kāi.
I have an important presentation in half an hour, but all my files are on the shared drive, and right now I just can't open them.
W
明白了，时间确实挺紧的。你的电脑现在还能上网吗？
míngbai le, shíjiān quèshí tǐng jǐn de. nǐ de diànnǎo xiànzài hái néng shàngwǎng ma?
I see, time really is tight. Can your computer still get online right now?
L
网络没问题，上网都正常，就是连不上共享盘。
wǎngluò méi wèntí, shàngwǎng dōu zhèngcháng, jiùshì lián bú shàng gòngxiǎngpán.
The network is fine, I can get online normally—it's just the shared drive I can't connect to.
W
好，那我先帮你查一下服务器的连接，你稍等。
hǎo, nà wǒ xiān bāng nǐ chá yíxià fúwùqì de liánjiē, nǐ shāo děng.
Okay, then let me check the server connection for you first—just hold on a moment.
L
谢谢。那打印机呢？我等下还得打印几份讲义。
xièxie. nà dǎyìnjī ne? wǒ děng xià hái děi dǎyìn jǐ fèn jiǎngyì.
Thanks. What about the printer? I still need to print a few copies of the handout shortly.
W
打印机和共享盘应该用的是同一台服务器，所以才会一起出问题。
dǎyìnjī hé gòngxiǎngpán yīnggāi yòng de shì tóng yì tái fúwùqì, suǒyǐ cái huì yìqǐ chū wèntí.
The printer and the shared drive probably use the same server, which is why they both went down together.
L
原来是这样。那大概需要多久才能修好？
yuánlái shì zhèyàng. nà dàgài xūyào duōjiǔ cái néng xiū hǎo?
Oh, I see. So roughly how long will it take to fix?
W
我现在重启一下服务器，一般十分钟左右就能恢复正常。
wǒ xiànzài chóngqǐ yíxià fúwùqì, yìbān shí fēnzhōng zuǒyòu jiù néng huīfù zhèngcháng.
I'll restart the server now—usually it's back to normal in about ten minutes.
L
那太好了，我就放心了。修好以后麻烦你告诉我一声，好吗？
nà tài hǎo le, wǒ jiù fàngxīn le. xiū hǎo yǐhòu máfan nǐ gàosu wǒ yì shēng, hǎo ma?
That's great, then I feel relieved. Once it's fixed, could you please let me know?
W
没问题，一恢复我马上给你打电话。祝你演示顺利！
méi wèntí, yī huīfù wǒ mǎshàng gěi nǐ dǎ diànhuà. zhù nǐ yǎnshì shùnlì!
No problem. As soon as it's back up, I'll call you right away. Good luck with your presentation!