Complaining About a Late Shipment
IntermediateBusiness
A customer calls a supplier's office to complain that his order has arrived late and to ask for a solution.
Z
ZhangL
LiZ
你好，我想投诉一下，我们订的货到现在还没送到。
nǐ hǎo, wǒ xiǎng tóusù yíxià, wǒmen dìng de huò dào xiànzài hái méi sòngdào.
Hello, I'd like to make a complaint. The goods we ordered still haven't been delivered.
L
非常抱歉，请问您的订单号是多少？
fēicháng bàoqiàn, qǐngwèn nín de dìngdānhào shì duōshao?
I'm very sorry. May I ask what your order number is?
Z
订单号是A2359，本来说好上周五就该到的。
dìngdānhào shì A èr sān wǔ jiǔ, běnlái shuō hǎo shàng zhōuwǔ jiù gāi dào de.
The order number is A2359. It was supposed to arrive by last Friday as agreed.
L
我帮您查一下，请稍等一会儿。
wǒ bāng nín chá yíxià, qǐng shāo děng yíhuìr.
Let me check for you. Please wait a moment.
L
查到了，您这批货因为天气原因，在运输途中延误了。
chá dào le, nín zhè pī huò yīnwèi tiānqì yuányīn, zài yùnshū túzhōng yánwù le.
I found it. This batch of your goods was delayed in transit due to the weather.
Z
我理解，可是这已经影响到我们的生产计划了。
wǒ lǐjiě, kěshì zhè yǐjīng yǐngxiǎng dào wǒmen de shēngchǎn jìhuà le.
I understand, but this has already affected our production schedule.
L
真的很抱歉给您添麻烦了，我们会尽快解决。
zhēn de hěn bàoqiàn gěi nín tiān máfan le, wǒmen huì jǐnkuài jiějué.
I'm truly sorry for the trouble caused. We'll resolve it as soon as possible.
Z
那你们打算怎么解决？货到底什么时候能到？
nà nǐmen dǎsuàn zěnme jiějué? huò dàodǐ shénme shíhou néng dào?
So how do you plan to solve it? When exactly can the goods arrive?
L
我们会安排加急发货，最迟后天下午就能送到您的仓库。
wǒmen huì ānpái jiājí fāhuò, zuìchí hòutiān xiàwǔ jiù néng sòngdào nín de cāngkù.
We'll arrange an expedited shipment. It will reach your warehouse by the afternoon of the day after tomorrow at the latest.
Z
好，另外这次延误给我们造成了损失，希望能给点补偿。
hǎo, lìngwài zhè cì yánwù gěi wǒmen zàochéng le sǔnshī, xīwàng néng gěi diǎn bǔcháng.
Alright. Also, this delay has caused us losses, so I hope you can offer some compensation.
L
这个我们理解，我会向经理申请，给您下次订单打个折扣。
zhège wǒmen lǐjiě, wǒ huì xiàng jīnglǐ shēnqǐng, gěi nín xià cì dìngdān dǎ ge zhékòu.
We understand that. I'll apply to the manager to give you a discount on your next order.
Z
好的，那就麻烦你们尽快处理，谢谢。
hǎo de, nà jiù máfan nǐmen jǐnkuài chǔlǐ, xièxie.
Alright, then please handle it as soon as possible. Thank you.