Exchanging Broken Wireless Earbuds
IntermediateTechnology
A shopper contacts an online store's return counter to report that his wireless earbuds stopped charging and requests an exchange.
M
MingL
LinM
你好，我上星期买的无线耳机充不了电了，我想换一副新的。
nǐ hǎo, wǒ shàng xīngqī mǎi de wúxiàn ěrjī chōng bù liǎo diàn le, wǒ xiǎng huàn yī fù xīn de.
Hello, the wireless earbuds I bought last week can't charge anymore, and I'd like to exchange them for a new pair.
L
好的，先生。方便告诉我一下您的订单号吗？
hǎo de, xiānsheng. fāngbiàn gàosu wǒ yīxià nín de dìngdān hào ma?
Sure, sir. Could you tell me your order number, please?
M
可以，订单号是 A-八八六三。
kěyǐ, dìngdān hào shì A-bā bā liù sān.
Sure, the order number is A-8863.
L
谢谢，我找到您的订单了。您能具体说说耳机是什么问题吗？
xièxie, wǒ zhǎodào nín de dìngdān le. nín néng jùtǐ shuōshuo ěrjī shì shénme wèntí ma?
Thank you, I've found your order. Could you describe exactly what's wrong with the earbuds?
M
我把耳机放进充电盒，可是指示灯不亮，怎么充都充不进去。
wǒ bǎ ěrjī fàngjìn chōngdiàn hé, kěshì zhǐshìdēng bù liàng, zěnme chōng dōu chōng bù jìnqù.
I put the earbuds in the charging case, but the indicator light doesn't turn on, and no matter what I do they just won't charge.
L
明白了。您有没有试过换一根充电线？有时候是线坏了。
míngbái le. nín yǒu méiyǒu shìguò huàn yī gēn chōngdiàn xiàn? yǒu shíhou shì xiàn huài le.
I see. Have you tried swapping in a different charging cable? Sometimes it's the cable that's broken.
M
试过了，我换了两根线，也换了插座，都没用。
shìguò le, wǒ huàn le liǎng gēn xiàn, yě huàn le chāzuò, dōu méi yòng.
Yes, I tried; I swapped two different cables and even changed the outlet, but none of it worked.
L
那应该是耳机本身的问题。您的产品还在保修期内，可以免费换新。
nà yīnggāi shì ěrjī běnshēn de wèntí. nín de chǎnpǐn hái zài bǎoxiū qī nèi, kěyǐ miǎnfèi huàn xīn.
Then it must be a problem with the earbuds themselves. Your product is still under warranty, so we can exchange it for a new one free of charge.
M
太好了！那我需要先把坏的耳机寄回去吗？
tài hǎo le! nà wǒ xūyào xiān bǎ huài de ěrjī jì huíqù ma?
That's great! So do I need to mail the broken earbuds back first?
L
是的。我会给您发一张免费的退货单，您打印出来贴上，寄回来就行了。
shì de. wǒ huì gěi nín fā yī zhāng miǎnfèi de tuìhuò dān, nín dǎyìn chūlái tiē shàng, jì huílái jiù xíng le.
Yes. I'll send you a free return label; just print it out, stick it on, and mail the package back.
M
明白了。那新耳机大概什么时候能到？
míngbái le. nà xīn ěrjī dàgài shénme shíhou néng dào?
Got it. So about when will the new earbuds arrive?
L
我们一收到您的包裹，就会马上寄出新的，大概三到五个工作日您就能收到。
wǒmen yī shōudào nín de bāoguǒ, jiù huì mǎshàng jì chū xīn de, dàgài sān dào wǔ gè gōngzuò rì nín jiù néng shōudào.
As soon as we receive your package, we'll ship out the new one right away, and you should get it in about three to five business days.