A Wrong Dish and a Long Wait
IntermediateRestaurant
A customer politely complains to the restaurant manager about receiving the wrong dish and waiting too long, and together they work out a solution.
L
LinW
WeiL
您好，经理，我想跟您反映一个问题。
nín hǎo, jīnglǐ, wǒ xiǎng gēn nín fǎnyìng yí ge wèntí.
Hello, manager, I'd like to bring a problem to your attention.
W
您好，您请讲，有什么问题我一定帮您解决。
nín hǎo, nín qǐng jiǎng, yǒu shénme wèntí wǒ yídìng bāng nín jiějué.
Hello, please go ahead. Whatever the problem is, I'll definitely help you solve it.
L
是这样的，我点的是牛肉面，可是端上来的却是鸡肉面。
shì zhèyàng de, wǒ diǎn de shì niúròu miàn, kěshì duān shànglái de què shì jīròu miàn.
It's like this: I ordered beef noodles, but what was brought out was chicken noodles instead.
W
真是抱歉，是我们上错菜了，我马上给您换一份。
zhēn shì bàoqiàn, shì wǒmen shàng cuò cài le, wǒ mǎshàng gěi nín huàn yí fèn.
I'm truly sorry, we served the wrong dish. I'll change it for you right away.
L
谢谢。不过还有一件事，我已经等了快四十分钟了。
xièxie. búguò hái yǒu yí jiàn shì, wǒ yǐjīng děng le kuài sìshí fēnzhōng le.
Thank you. But there's one more thing—I've already been waiting for almost forty minutes.
W
让您久等了，实在抱歉。今天客人特别多，厨房有点儿忙不过来。
ràng nín jiǔ děng le, shízài bàoqiàn. jīntiān kèrén tèbié duō, chúfáng yǒudiǎnr máng bú guòlái.
Sorry to have kept you waiting so long. There are especially many customers today, and the kitchen is a bit overwhelmed.
L
我能理解，可是我下午还有个会议，时间有点儿赶。
wǒ néng lǐjiě, kěshì wǒ xiàwǔ hái yǒu ge huìyì, shíjiān yǒudiǎnr gǎn.
I understand, but I have a meeting this afternoon, so I'm a bit pressed for time.
W
这样吧，我让厨房优先给您做，十分钟之内保证送到。
zhèyàng ba, wǒ ràng chúfáng yōuxiān gěi nín zuò, shí fēnzhōng zhīnèi bǎozhèng sòng dào.
How about this: I'll have the kitchen prioritize your order, and I guarantee it'll be brought out within ten minutes.
L
那太好了，谢谢您这么快帮我安排。
nà tài hǎo le, xièxie nín zhème kuài bāng wǒ ānpái.
That's great. Thank you for arranging it so quickly for me.
W
另外，为了表示我们的歉意，这份牛肉面就免费送您了。
lìngwài, wèile biǎoshì wǒmen de qiànyì, zhè fèn niúròu miàn jiù miǎnfèi sòng nín le.
Also, to show our apology, we'll offer you this beef noodles for free.
L
这怎么好意思呢，其实你们处理得已经很到位了。
zhè zěnme hǎoyìsi ne, qíshí nǐmen chǔlǐ de yǐjīng hěn dàowèi le.
Oh, how could I accept that? Actually, you've already handled it very well.
W
这是应该的，让您满意是我们的责任。您稍等，马上就好。
zhè shì yīnggāi de, ràng nín mǎnyì shì wǒmen de zérèn. nín shāo děng, mǎshàng jiù hǎo.
It's the least we can do; keeping you satisfied is our responsibility. Please wait a moment, it'll be ready soon.